1. Timeframe

You can request an exchange or return within 14 days from the date of receipt of the order.

2. General Conditions

• The items must be in their original condition (unused, unwashed, and with all packaging and tags).
• If the product is defective, it will be exchanged and the shipping costs will be covered by us.

3. How to Submit a Request

Please contact us via email or WhatsApp with your order number and the reason for the exchange or return, and we will guide you through the necessary steps.

4. Refund Time

If the return is approved, the refund will be processed within 5-10 business days to the original payment method.

5. Shipping Costs

• If the exchange or return is requested for reasons not related to an error on our part, the customer will bear the shipping costs.
• In case of exchange, the replacement item will be sent after receiving and inspecting the returned item.